Shipment Processing Times
Processing time refers to how long it takes to prepare and pack an order before it is handed off to the carrier. Typically, this takes 3 to 5 business days. However, during peak seasons (such as holidays or Black Friday sales), processing times may be slightly longer.
Shipping Methods
We ship all orders through Insta World Courier Service to ensure reliable and timely delivery.
Shipping Costs
The average shipping cost is 250 per kg, but this may vary based on company policies or specific delivery locations.
Delivery Time
Orders generally arrive within 3 to 5 working days after being shipped. However, delivery times may vary depending on the destination and courier service conditions.
Order Tracking
Once your order has been shipped, we will provide a tracking number via email or WhatsApp, as per your preference.
Damaged or Lost Items
If your order arrives damaged, please contact us immediately and provide clear photos of the damage. We will work with you to resolve the issue as quickly as possible.
In the case of a lost package, we recommend first checking the tracking information. If further assistance is needed, please reach out to us, and we will guide you through the next steps to locate or replace your order.
By clearly outlining these policies, we aim to ensure a smooth and transparent shopping experience for our customers.
